This position combines the roles of a Health Care Program Assistant and a Pharmacy Assistant. The Health Care Program Assistant acts as a single point of contact resource in communicating with specific pre-established program end users (healthcare practitioners, patients, etc.). This position delivers seamless, high-quality service and support to patients and physicians through assistance with private and provincial drug plan navigation.

Health Care Program Assistant Duties:

• Practices within the scope, process and policy frameworks of the program and the role defined within the PSP team according to the single point of contact service delivery model.
• Works in collaboration with assigned health care practitioners (HCPs) and reports to those HCPs on the status of assigned patients.
• Retrieves and acts upon voice messages as per established policy.
• Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or as per the manufacturer’s specifications.
• Responsible for the provision, management, and completion of reimbursement navigation and administrative services on behalf of patients with public and private payers, including management of prior authorizations under the supervision of Pharmacists.
• Identify the need for compassionate, bridging, and copay support according to program scope and make arrangements accordingly.
• Direct communication with pharmaceutical manufacturers relating to exceptional cases beyond predetermined permissions and standards requiring support.

Pharmacy Assistant Job Duties:

• Assists with the dispensing of prescription medication and other medical products to patients under the direction of a licensed pharmacist
• Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed
• Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory
• Gathers, organizes, and assesses patient information
• Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
• Liaises with healthcare providers and patients to obtain and verify prescription information
• Answers patients’ questions about medication dispensing details under the supervision of the pharmacist
• Communicate with patients via telephone to remind them about waiting prescriptions or appointments with the pharmacist
• Takes inventory of drugs on hand and records results
• Places orders for additional drugs as directed by the pharmacist
• Maintains electronic patient information
• Prepares billing information for medications
• Completes patients’ sales transactions for the purchase of prescription and over-the-counter medications as well as other pharmaceutical products

Qualifications

• Knowledge of the Canadian drug reimbursement landscape is considered an asset
• Knowledge of computer environments and basic computer programs (Excel, Word and Outlook).
• Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to manage ambiguity with a view to issue resolution
• Ability to organize workflow and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation
• Capacity to work in a team environment and support co-workers.
• Ability to identify opportunities for personal, team and service improvement and recommend workable solutions.

Job Details:

• Monday – Friday 9:00am – 5:00pm
• No weekends
• $18-21 per hour
• Full-time, Permanent